FORMATION PANTS - PROTEA

All Variety Hour garments are made locally in Melbourne.

Optimal care will ensure longer life of the garment. We recommend you only dry clean our silk and viscose/rayon garments. 

Our cotton and linen/viscose garments can be hand washed. 

We are social distancing. Please note the following changes during our temporary store closure 

- Free shipping worldwide on all orders

- As we are trying to work remotely we will ship 2-3 times a week so your package will be sent out within a few days after ordering

- We will not be offering express postage during this time incase we are unable to get your package sent out asap

- We pack orders solo from our home and studio which is a clean environment for our employees 

Thank you for your support and orders during this time. 

20% OFF STOREWIDE SALE

Due to a large amount of orders there will be a small delay with shipping. We plan on having all orders finalised by Thursday 19th March 

How are orders posted?

We ship to Australian addresses for a flat rate of $8

We ship our Australian packages via courier service SENDLE or Australia Post.

You will receive an e-mail with a tracking number once your order has shipped.

If you would like to be extra careful that your package arrives safely, please choose the 'Signature on Delivery' option at checkout. We can not be held responsible for the unfortunate loss of parcels after they have left our studio. 

INTERNATIONAL

We ship worldwide for a flat rate of $17AUD 

We use Australia Post Air Mail for international delivery which takes about 5-6 business days. You will receive an e-mail with a tracking number once your order has shipped.

Please be aware of any customs and import duties in your country

Sale Items

Due to low unit numbers items purchased on sale can only be returned for exchange or credit note and all postage cost must be covered by the customer x 

Online Exclusives

As per the items descriptions, all products listed as online exclusives can not be returned, even for exchange or credit. Sale is final as unit numbers are low, so choose wisely. 

Can I exchange or return my purchase?

Extended 30 day returns for orders placed from 21st March 2020 

At Variety Hour great care has been taken with the quality and fit and we sure you will love your purchase!  However we also understand online shopping can be a bit scary, therefore we are happy to exchange, give credit note or refund full priced goods that are returned to the Variety Hour office strictly within 14 days from purchase (for preorders this will be 14 days from receiving your item in the post)

If you intend to exchange or return please contact us within 3 days of receiving your item and we will provide you with a return shipping address. 

Returns must be sent using AusPost Express satchel and return shipping cost to be covered by the customer. Unfortunately we can take no responsibility for packages lost in the mail, so please take care and retain a copy of the tracking number. 

So to put it simply: 

• All goods must be returned to Variety Hour strictly within 14 days from purchase 
• Be unused, unwashed and in original condition 
• Retain swing tags 
• Posted back using Express post

After your return or exchange has arrived, please allow 7 days for us to process a refund or ship out your new item 

But I'm not from Australia, how do I use Auspost to return my item? 

Never fear! Please just email us so we can let you know the best way forward. 

My item is faulty, what do I do? 

Please email us straight away and we will get back to you with what to do. We will cover postage price for faulty items and give a full refund. 

We cannot offer refunds and exchanges for faults cause by misuse, such as not following care instructions.