FAQs
ABOUT VARIETY HOUR
Where do your prints come from?
All Variety Hour prints are hand painted by textile designer Cassie Byrnes using gouache, inks and markers before being digitised and adapted into artworks.
Read more about our artwork.
Where are your garments made?
We’re passionate about local manufacturing, the people behind it and our role in it. That’s why producing 90% of the Variety Hour range in Australia is a core part of our ethos, and has been ever since we started making back in 2016.
Read all about our manufacturing.
What sizes do you make?
All garments go from a XS-XL, which is an AU 8-22, our size guide is linked here.
OUR FITZROY STORE
Can I pick up my online order in store?
Yes! We offer Click & Collect for those who want to order online and pick up at our Fitzroy store.
For more information visit our Click & Collect page.
What are your store open hours?
Back open 7 days for Summer!
Monday-Friday: 11-5pm
Saturday: 10am-5pm
Sunday: 11pm-4pm
ORDERING & PAYMENTS
What payment methods do you accept?
We accept debit/credit card payments with Shopify Payments and PayPal.
You can also pay for your order in 4 instalments using Afterpay.
When will my order be shipped?
All orders are shipped same day if ordered by 11am AEST.
What is a Presale item?
"Presale" means that the product is already in production, and we know the unit numbers against each garment size, but the product is not ready to ship yet.
This is a little different from a traditional preorder, where the total units of product made are determined by the number of customers who preorder the product.
What is your return policy?
You can see our full returns policy here.
SHIPPING
How soon will my order be shipped?
We ship our orders Wednesday–Sunday during store trading hours.
Order before 11 am for same day dispatch Wednesday–Sunday.
Do you offer free shipping?
We offer free shipping for:
Australian orders over $199
International orders over $399
How much is postage in Australia?
• We offer FREE shipping on all domestic orders over $199
• $9.95 Flat Rate express on all domestic orders under $199
• Signature on delivery available for $2.95
Do you ship worldwide?
Yes! We ship internationally with DHL Express.
Please note: our posters + Fine Art Prints are unable to be shipped internationally at this time.
Will I be charged Duties and Taxes for International orders?
If you're in any of the locations below, we include the cost of duties and taxes in your order. The price you see at checkout is the price you pay and there are no additional delivery fees.
EU, United Kingdom, United States, Canada, New Zealand.
How much is international postage?
Orders over $399 AUD receive Complimentary DHL Express Shipping
We are excited to introduce our new partnership with DHL to get you express worldwide shipping for a flat rate of only $30AUD ($20USD) for orders under $399
Most international orders are delivered between 2 - 5 business days, but please get in touch if you have any questions at shop@varietyhourstudio.com
Please note we are not cover any additional duties or taxes that need to be paid on your parcel before you receive it. Please check your local laws before ordering.