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About Variety Hour

Where do your prints come from?

All Variety Hour prints are hand painted by textile designer Cassie Byrnes using gouache, inks and markers before being digitised and adapted into artworks.

Read more about our artwork.

Where are your garments made?

We’re passionate about local manufacturing, the people behind it and our role in it. That’s why producing 90% of the Variety Hour range in Australia is a core part of our ethos, and has been ever since we started making back in 2016.

Read all about our manufacturing.

Our Fitzroy Store

Can I pick up my online order in store?

Yes! We offer Click & Collect for those who want to order online and pick up at our Fitzroy store.

For more information visit our Click & Collect page.

Ordering & Payments

What payment methods do you accept?

We accept debit/credit card payments with Shopify Payments and PayPal.

You can also pay for your order in 4 instalments using Afterpay.

What is a Presale item?

"Presale" means that the product is already in production, and we know the unit numbers against each garment size, but the product is not ready to ship yet.

This is a little different from a traditional preorder, where the total units of product made are determined by the number of customers who preorder the product.

How do I care for my Variety Hour clothing?

Please refer to the label before washing your new Variety Hour and read more on how to best care for your VH here.

How soon will my order be shipped?

We ship our orders Wednesday–Sunday during store trading hours.

Order before 11 am for same day dispatch Wednesday–Sunday.

How much is postage in Australia?

   • We offer FREE express shipping on all domestic orders over $249
   • $9.95 Flat Rate express on all domestic orders under $249
   • Signature on delivery available for $2.95

Do you ship worldwide?

Yes! We ship internationally with Sendle International.

Please note: our posters + Fine Art Prints are unable to be shipped internationally at this time.

How much is international postage?

NZ: AUD $12 flat rate

US & Canada: AUD $30 Australia Post Express (4–8 business days) or AUD $17 Sendle International Standard (15–25 business days)

Rest of the world: AUD $17 Sendle International flat rate

For all information on international shipping, see our shipping page.

Returns & Exchanges

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Can I return or exchange my order?

We understand online shopping can be a bit scary, therefore we are happy to exchange, give a credit note (valid for 3 years) or refund full priced goods that are returned to the Variety Hour office strictly within 7 days of receiving your purchase.

See our returns and exchanges page for the full details.

My item is faulty, what do I do?

Please email us at shop@varietyhourstudio.com straight away and we will get back to you with what to do. We will cover postage price in the unlikely event of faulty items and give a full refund.

Please see our full policy for faulty items on our returns & exchanges page.

Legal

Terms and Conditions

The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.

In these terms and conditions, the expressions "we", "us" and "our" are a reference to 'Variety Hour'.

Changes to Terms and Conditions

We reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions will be effective immediately upon publication on this website. Your continued use of the website following such publication will represent an agreement by you to be bound by the terms and conditions as amended. It is your responsibility to be aware of these terms and conditions as they may be altered.

Disclaimer

This website and its content are provided 'as is' and except to the extent required by law, without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. The information on the website is for general information purposes only and does not constitute as advice.

We do not represent or warrant that the information and/or facilities contained in the website are accurate, complete or current, or that the website will be uninterrupted or error free, or that any defects in the website will be corrected or that the website or the server that makes the website available are free of viruses or any other harmful components. Except to the extent required by law, we do not make any warranties or representations regarding the use of the materials in the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.

We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability.

This website may from time to time contain links to other websites or information provided by third parties. We make no warranties or representations about the accuracy or suitability of the information or links provided on this website, including information provided by third parties. You use the information and links at your own risk. We have no control over their individual content and make no representations or warranties as to any of the information appearing in relation to any linked websites. We do not recommend any products or services advertised on those websites. If you decide to access any third party website linked from our website, you do so at your own risk.

Limitation of liability

Your use of the website is at your own risk. Where conditions and warranties implied by applicable law cannot be excluded, we limit our liability where and to the extent we are entitled to do so. Otherwise, neither we, nor any of our affiliates, officers or directors nor any of our agents or any other party involved in creating, producing or delivering the website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the materials on the website, including damages caused by viruses or any incorrectness or incompleteness of the information on the website, or the performance of the products, even if we have been advised of the possibility of any such damages.

Your Obligations

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.

You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

You must not misuse our system or this website. Specifically, you must not hack into, circumvent security or otherwise disrupt the operation of our website. Furthermore, you must not undertake any activity which will place an unreasonable burden on our systems.

You agree to indemnify us and our respective officers, employees and agents against all actions, claims and demands which may be instituted against us arising out of your failure to comply with these terms and conditions.

Intellectual Property

All copyright featured or displayed on the website is owned by us. Except as may be otherwise indicated in specific areas within the website, you are authorised to view, play, print and download documents, audio and video found on the website for personal, informational, and non-commercial purposes only.

Except as permitted by applicable copyright laws, you may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the website.

Except as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the website. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from material found on the website.

In the event you download software (including but not limited to screensavers, icons, videos and wallpapers) from the website , the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you by us. We do not transfer title to the Software to you. You own the medium on which the Software is recorded, but we retain full and complete title to the Software, and all intellectual property rights therein. Except as permitted by applicable copyright laws, you may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.

All of our trademarks, service marks and trade names used herein (including but not limited to the words marked "Variety Hour" are our trademarks or registered trademarks, unless stated otherwise. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the website, without our prior written consent.

The use of our trademarks on any other website or network computer environment, for example the storage or reproduction of (a part of) the website in any external internet website or the creation of links, hypertext, links or deep links between the website and any other internet website, is prohibited without our express written consent.

Restricted Use

Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on sell information obtained from this website.

Privacy Policy

Variety Hour is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.

Variety Hour uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Variety Hour only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser.

The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes.

An example of this would be when proceeding to a checkout to finalise an order you may wish to make.

After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

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