RETURNS + EXCHANGES
Items can be returned for refund within two weeks of purchase/in line with our policy below:
Sample Sale Returns:
Any items purchased from our Sample Sale are final sale and can not be returned for refund, exchange or credit. Shop carefully.
All items purchased on sale are final sale and can not be returned for refund, exchange or credit.
Online Clothing Return Policy:
At Variety Hour, great care has been taken with the quality and fit and we sure you will love your purchase! However we also understand online shopping can be a bit scary, therefore we are happy to exchange, give credit note or refund full priced goods that are returned to the Variety Hour office strictly within 14 days from purchase.
If you intend to exchange or return please contact us at firstname.lastname@example.org and we will provide you with a return shipping address.
Please do not post orders back to our store, we aren't in store every day and are not liable for lost or stolen packages.
Returns must be sent using AusPost Express satchel and return shipping cost to be covered by the customer. Unfortunately we can take no responsibility for packages lost in the mail, so please take care and retain a copy of the tracking number and email it to us when you have sent your return.
After your return or exchange has arrived, please allow 7 days for us to process a refund or ship out your new item.
- Full priced pieces purchased online can be returned within 14 days of ordering for a refund, exchange or credit
- Do not post it back to our store and instead we will provide you with an address
- Returns must be sent via Express post and you need to let us know the tracking
- Refer to Sale product pages for your return eligibility.
International Orders can be returned for a refund (when eligible) or credit. We can not facilitate international exchanges at this time.
In Store Purchases are eligible for exchange or credit only and must be returned to our store within 14 days of purchase.
Art Print/Poster Orders - Our art store prints are made to order and can not be returned for refund, exchange or credit; choose carefully.
But I'm not from Australia, how do I use Auspost to return my item?
Never fear! Please just email us so we can let you know the best way forward.
My item is faulty, what do I do?
Please email us straight away and we will get back to you with what to do. We will cover postage price for faulty items and give a full refund. We reserve the right to replace or repair the item where possible as per ACCC guidelines.
We cannot offer refunds and exchanges for faults cause by misuse, such as not following care instructions. Refer to the label before washing and read more on how to best care for your VH here.