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About Variety Hour

Where do your prints come from?

All Variety Hour prints are hand painted by textile designer Cassie Byrnes using gouache, inks and markers before being digitised and adapted into artworks.

Read more about our artwork.

Where are your garments made?

We’re passionate about local manufacturing, the people behind it and our role in it. That’s why producing 90% of the Variety Hour range in Australia is a core part of our ethos, and has been ever since we started making back in 2016.

Read all about our manufacturing.

Our Fitzroy Store

Can I pick up my online order in store?

Yes! We offer Click & Collect for those who want to order online and pick up at our Fitzroy store.

For more information visit our Click & Collect page.

Are you open over Christmas + New Year?

Our store is trading 7 days a week all summer!

We are open the following hours up until Friday the 23rd of December

 

155 Gertrude Street, Fitzroy

Monday–Friday: 11am–5pm

Saturday: 10am–5pm

Sunday: 12pm–4pm

 

Christmas + New Year Trading:

24th of December (Christmas Eve): 1–3pm

25th–27th of December: Closed

28th of December: 1–5pm

29th of December: 11–5pm

30th of December: 11–5pm

31st of December (New Years Eve): 10–3pm

1st + 2nd of January: Closed

Back to regular trading hours, 7 days a week, from the 3rd of January :)

Ordering & Payments

What payment methods do you accept?

We accept debit/credit card payments with Shopify Payments and PayPal.

You can also pay for your order in 4 instalments using Afterpay.

What is a Presale item?

"Presale" means that the product is already in production, and we know the unit numbers against each garment size, but the product is not ready to ship yet.

This is a little different from a traditional preorder, where the total units of product made are determined by the number of customers who preorder the product.

How do I care for my Variety Hour clothing?

Please refer to the label before washing your new Variety Hour and read more on how to best care for your VH here.

Shipping

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How soon will my order be shipped?

We ship our orders Wednesday–Sunday during store trading hours. We ship express orders Tuesday–Sunday.

Order before 11 am for same day dispatch Wednesday–Sunday.

How much is postage in Australia?

   • We offer FREE shipping on all domestic orders over $199
   • $6.95 Flat Rate on all domestic orders under $199
   • Express Shipping available for $11
   • Signature on delivery available for $2.95

Do you ship worldwide?

Yes! We ship internationally with Sendle International.

Please note: our posters + Fine Art Prints are unable to be shipped internationally at this time.

How much is international postage?

NZ: AUD $12 flat rate

US & Canada: AUD $30 Australia Post Express (4–8 business days) or AUD $17 Sendle International Standard (15–25 business days)

Rest of the world: AUD $17 Sendle International flat rate

For all information on international shipping, see our shipping page.

Returns & Exchanges

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Can I return or exchange my order?

We understand online shopping can be a bit scary, therefore we are happy to exchange, give a credit note (valid for 3 years) or refund full priced goods that are returned to the Variety Hour office strictly within 7 days of receiving your purchase.

See our returns and exchanges page for the full details.

My item is faulty, what do I do?

Please email us at shop@varietyhourstudio.com straight away and we will get back to you with what to do. We will cover postage price in the unlikely event of faulty items and give a full refund.

Please see our full policy for faulty items on our returns & exchanges page.

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